Defying the Odds: How the Watersports & Activities Sector Has Thrived amid the Pandemic While most tour and activity operators are emerging from a business-crushing travel lockdown, one segment seems to have not just survived but thrived. This session, with three...

Operators today have an abundance of documentation on health and safety for running tours and activities in a COVID world, but how do you train your guides and staff on all of these new procedures, and how should they communicate it to your guests? At the end of the...

Managing Your Insurance Program We’ll discuss approaches to risk management and insurance specific to tourism operators as we navigate the COVID-19 pandemic. What should you be doing now to scale things back and try to save money? What should you be doing to protect...

Many companies are making mistakes in processing tour feedback. This is directly impacting the reputation and referrals of tour operators and OTAs. In today’s event, we look at how to optimize your feedback loop and grow your business. Reviews are THE seeds to...

Online Experiences: How to design, build and sell them now and in the future Arival is bullish on online experiences, and we're not the only ones. Online experiences are not only a great way for tour operators to generate revenue and stay in front of their audience...

Prepare for the Rebound: 4 Strategies to Increase Direct Bookings After a Crisis We know travel will return, and the operators that use this downtime to learn and improve their online presence will rebound stronger than before. This webinar will focus on strategies...

Our Greatest Assets - Managing Guides and Staff in Turbulent Times Monday, 30 March 2020, 11:00 EST & 17:00 CET Kelsey Tonner, Founder, Be a Better Guide Project and Online Tourism Academy In this open discussion on managing the people on the front lines of our...

Presenter: Iwona Wojcik, Global Revenue & Performance Manager, Walks In times like these, having a thorough understanding of your financial performance is critical, especially for individual tours, and even individual departures. This workshop will review...